AUTOPAY - Setup & Controls

Can parents set a date on Autopay - i.e. if they don't want to pay for an item until closer to the due date?

If Autopay is active, it will run every evening if there are funds available, however users are able to pause Autopay until a specific date which would allow them to set a date. Note, it is also only triggered by funds being loaded to the wallet, and the 48 hour notification is designed to give them visibility of the plan so they can log in and allocate differently if they choose.

Can parents choose not to pay all voluntary payments on Autopay?

Yes - caregivers choose whether to include voluntary payments or not during setup. They can set Autopay to cover all Payment Request types, compulsory only, or voluntary only.

What happens with new charges added after Autopay has been set up? Will they be automatically included?

Yes - if a new payment request comes in that matches the caregiver's rules (e.g. it's compulsory and they've opted into compulsory), it will be picked up automatically. No action needed from the family.

Autopayments into accounts that have no charges - does this keep accumulating in their wallet?

Yes - if there are no outstanding payment requests that match the caregiver's Autopay rules, funds will sit in the wallet until a request comes in. Autopay only allocates when there's something to allocate to, and if there’s many items it will spread out across them, focusing on compulsory first.

Re Autopay - can a school opt in to have this option for our school community?

Autopay is available to all Kindo Payable schools - it's not something schools need to opt into. Families opt in themselves. There's no school-level switch to turn it on or off.

Parents already set up 50/50% - would they choose 50% or 100%?

If you have already setup splits for this family, they will only see the amount due to be paid by them. They would set to 100%.
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AUTOPAY - School visibility & permissions

So payables should be set up as compulsory and voluntary carefully by the school? Will Autopay allocate to compulsory items first?

Yes - how you categorise your payment requests matters. Autopay always allocates to compulsory items first, then voluntary if the caregiver has opted in. It's worth reviewing how your payment requests are set up to make sure they're categorised correctly.

Can we see what the parent has set up?

Yes - you can see on the POS page which families have Autopay active. You won't see the specific preferences they've set, but you can see that it's running.

If the caregiver has a number of compulsory items outstanding, can the school prioritise them if caregivers start using Autopay?

The allocation order is set by the Kindo system - compulsory pay-in-full first, then compulsory part-pay spread evenly, then voluntary. Schools can't reorder within that logic, but categorising items correctly as compulsory ensures they're prioritised.

Re Autopay - how will parental permissions work if these are on a payable and needed for the student to attend a trip / event - camp / sailing / etc?

If permission questions are attached to a payable, caregivers will receive notification that this item requires the form to be answered prior to the payment. Autopay will not pay for these items without the permission answers. They can go into Kindo and complete the questions and pay using those wallet funds.

The integration of other programmes eg, Schoolbridge. I have a question re payments after events. How can parents pay if they haven't completed the Schoolbridge form in Kindo.

Similar to above, caregivers will receive notification that the item requires a form to be answered before they can make payment.

What about refunds - do the parents get to allocate this money themselves or does it go into the regular Autopay rules?

Refunds return to the caregiver's Kindo wallet. From there, Autopay rules apply in the same way as any other funds in the wallet - if there are outstanding payment requests that match their preferences, Autopay will allocate accordingly at the next run.
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Communications

Will Kindo send all this information to families? Or do schools contact parents?

Kindo will communicate directly with families about Autopay - including how to set it up. We'll also provide schools with information they can share with their community. You won't need to explain the setup yourself, but we'll make sure you have what you need to answer questions.

Will you have a step-by-step instruction sheet we can send to our school whanau for the Autopay?

Yes - we'll have help documentation and a caregiver-facing guide ready when Autopay launches. Watch for that in the comms we send to schools.

I joined late - how do you communicate these to the families?

When Autopay launches, Kindo will communicate directly to families with instructions on how to set it up. Schools will also receive information to share with their community. We'll make sure no one is left without the information they need.

Is this being recorded and sent out because some of our team could not make this webinar?

Yes, we'll send a link (see here) to the recording to all those invited for you to share within your school. Again, we ask you do not share wider than your school staff.
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Future Features

Will there be an option in future to be able to setup a recurrent payment to your wallet using your card directly from the app?

It's not in our current plan, but the direction we're heading is toward more automated top-up options. We're working toward a future where the wallet top-up itself can be more automated - watch this space.
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Family Hub

Family Hub Request View... what if a family have a LOT of outstanding items? How can we prioritise the list from our end?

The list of outstanding items will be ordered alphabetically and in order of most recent year, ensuring caregivers see the most current first. They will also be able to choose to sort differently (for example, by student).

Is there going to be an option for parents to hide items or remove them? As a parent, the screens get very busy with optional items, that you have decided that you don't want to pay for, this means that they are in the way of seeing the things you actually need to see.

Really useful feedback - this is exactly the kind of thing we want to hear from this group. We'll make sure this is captured.

What branding will you use for my school page in the Family Hub?

We're currently working on allowing schools to set their colour using a hex code so it's completely on-brand. More detail on that to come.

Will this be the same on the app and if caregivers access via the webpage?

Yes - the experience will be consistent across the app and the web version.

AUTOPAY - Setup & Controls

AUTOPAY - School visibility & permissions

Product Sneak Peak

AUTOPAY - Setup & Controls

AUTOPAY - School visibility & permissions

Communications

Future Features

Family Hub

AUTOPAY - School visibility & permissions

Make school payments simple with kindo.