Q: What’s changing, and what’s staying the same?

What’s changing: Across Kindo and partner and mobile app: The colours, the font, text and button sizes. Admin: New sticky left side menu New insights cards Payables pages now run in a more logical order: Catalogue, Apply, Status “Foreign fee paying” is now “International students” (only visible to schools that use it) Reporting, Kindo University and Help are in the side menu What’s staying the same: Your items, payments, settings and data, and what things are called, including payables. There are one or two small tweaks, covered below.

Question 1

Why are you making these changes?

Accepted Answer

So Kindo is easier to read and use for everyone. The new design has better colour contrast, larger text, buttons that are easier to tap and better support for screen readers. It also gives us the foundations to add future experience improvements even faster.

Question 2

When is the update happening?

Accepted Answer

On Tuesday 27 October your Kindo account will automatically be updated to the new experience.

Question 3

Do I need to do anything?

Accepted Answer

No. Your account will update automatically on 27 October.

If you’d like a walkthrough, you can watch the video above or register for our upcoming webinar.

Question 4

What’s changing, and what’s staying the same?

Accepted Answer

What’s changing:

Across Kindo and partner and mobile app:

The colours, the font, text and button sizes.

Admin:

New sticky left side menu
New insights cards
Payables pages now run in a more logical order: Catalogue, Apply, Status
“Foreign fee paying” is now “International students” (only visible to schools that use it)
Reporting, Kindo University and Help are in the side menu

What’s staying the same:

Your items, payments, settings and data, and what things are called, including payables. There are one or two small tweaks, covered below.

Question 5

Will caregivers notice anything?

Accepted Answer

Aside from the changes in colour and font (see below) nothing is changing around how your caregivers need to use Kindo.

What’s changing:

Updated mobile app icon (Navy Blue Square with White K) to match our website
New Kindo app colours and font to make the app easier to use

Question 6

Will you be letting caregivers know about the update?

Accepted Answer

Yes! We’ll be emailing caregivers with Kindo accounts letting them know some colours are changing but their layout and navigation are the same, so caregivers can use Kindo exactly as they do now.

We’ll also have a message on our next app update and within Kindo to let them know they’re still in the right place.

Question 7

What’s happening to Kindo Partner?

Accepted Answer

Partner will be getting a refreshed design on 27 October, which you can choose to toggle on and off.

The current view will stay as your default for a short time, then the new view will become the default. The toggle switch will still be there if you need it for some time, however any new features will only be built into the new design.

Question 8

I’ve got more questions!

Accepted Answer

We’d love to hear them. Please email support@kindo.co.nz or call 0508 454 636 (7:30am - 4pm weekdays).

FAQs about our new look

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FAQs

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