Product Manager - Family Experience

Every school day, 300,000 families across Aotearoa use Kindo to make school life work. We're backed by Movac, fresh off Series A, and focused on scaling fast while deepening the trust families place in us.

For parents and caregivers, Kindo isn't something they think about once a term. It's a regular part of their week -payments, permissions, events, fundraising, lunch and everyday school needs all in one place. This role exists to make that family experience genuinely good, so families stay engaged, schools get what they need, and we keep growing together.

You'll also lead the evolution of our student fintech features—things like safe, age-appropriate wallets that give young people a bit of independence while keeping parents and schools in the loop. It's product work that matters to real families and real kids.

This is mobile-first, consumer product territory. You'll need to understand how people actually behave, build intuitive experiences, and create trust in moments that involve money and children.

What good looks like

• Families stick around: More active usage, stronger habits, features people actually rely on.
• Retention improves: Fewer drop-offs because the experience delivers clear value and feels right. Think intuitive, mobile-first flows.
• Revenue grows thoughtfully: Better conversion and lifetime value, driven by experience—not just features.
• Student wallets work well: Safe, sensible financial tools for young people, designed with care and parent oversight.
• Decisions are informed: You'll use behavioural data, cohorts, and funnels to know what's working and what isn't.

What you'll actually do

• Own the family experience and retention roadmap—the stuff that keeps people coming back and makes Kindo indispensable, in line with company strategy.
• Design product experiences that feel as good as the apps families already love, but built for the specific context of school life.
• Run research—both qual and quant—to understand what families actually need and where things fall apart.
• Work across teams and with external partners on payment flows, digital wallets, BNPL options, and other financial features.
• Lead the design and launch of student fintech services, including parent controls, spending limits, and visibility.
• Make sure everything meets consumer protection and financial services requirements—this stuff matters.
• Use AI tools like Claude, Lovable, and analytics assistants to work smarter—discovery, synthesis, PRDs, experiments, decisions.
• Track what matters: engagement, retention, adoption, satisfaction, support tickets. Then iterate.
• Collaborate on go-to-market so new features actually land well with families.

Tools you'll use

Notion, Jira, Figma, Claude, Lovable, Google Analytics, Zoho, AWS tools, Kindo admin systems, payment platforms—and whatever AI tools make your work better.

You'd be a good fit if you

• Think like a consumer: You design for real people in real situations, not just user stories.
• Default to mobile: You start with the small screen and quick interactions because that's where families actually are.
• Get fintech: You understand what builds trust in money products and know your way around wallets, cards, BNPL, Open Banking.
• Care about retention: You think about habit formation and long-term value, not just feature launches.
• Design with empathy: Especially when building for families and children—it requires care and responsibility.
• Use AI naturally: It's part of how you think, write, and ship better work.
• Ship things: You iterate quickly while keeping quality high.

What we're looking for

• 5+ years as a Product Manager on consumer or B2C SaaS products.
• Proven track record driving engagement, retention, and revenue through product work.
• Solid understanding of fintech or payments (wallets, cards, BNPL, regulated flows, Open Banking).
• Experience with mobile-first products and optimising complete user journeys.
• Strong at using data and research to make decisions.
• Comfortable working with compliance, risk, and external providers.
• Great collaborator with Design and Engineering, especially on high-trust experiences.
• Bonus: Experience designing for families, teens, or young users.

Location: Auckland (office-first)

Employment: Full-time, permanent

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